Welcome to Recoverly Ltd (“Recoverly,” “we,” “us,” or “our”). These Terms and Conditions apply to your access to and use of our website, www.recoverlyltd.com, and any services provided by Recoverly (collectively, “Services”). By accessing our website or engaging our Services, you agree to comply with and be bound by these Terms. If you do not agree with any provision herein, please cease all use immediately. Our Services are available only to individuals aged eighteen (18) or older.
Recoverly Ltd is a United Kingdom-registered company (Companies House No. 11698761) with its registered office at PO Box 4385, Cardiff CF14 8LH, United Kingdom. We specialise in assisting individuals and businesses in recovering funds lost to scams, fraud, unauthorised transactions, and related financial disputes. We maintain partnerships with leading legal firms, forensic accountants, and investigative agencies across the UK and internationally, ensuring expert analysis and action throughout each case.
Recoverly provides a suite of recovery and advisory services tailored to each client’s circumstances. Our core offerings include:
Chargeback Facilitation – We guide clients through eligibility assessment, documentation preparation, and formal submission of chargeback requests to banks and payment networks.
Regulatory Complaint Support – We advise on filing complaints with the Financial Ombudsman Service, the Financial Conduct Authority (FCA), and other regulatory bodies, drafting necessary correspondence and evidence summaries.
Communications Drafting – We prepare demand letters, dispute narratives, and liaison templates directed at fraudulent counterparties, payment processors, or third parties.
Evidentiary File Compilation – We organise and package transaction records, correspondence, digital logs, and screen captures into comprehensive case files for submission to institutions or legal counsel.
Alternative Dispute Resolution Coordination – We facilitate mediation, arbitration, or settlement negotiations with payment providers, exchanges, or fraud-prevention organisations to achieve out-of-court resolutions.
All Services are delivered only after you enter a written engagement agreement that clearly specifies the scope, deliverables, timelines, and fees.
All content on this website, including text, graphics, logos, icons, images, audio clips, and software, is owned by Recoverly Ltd or its licensors and is protected by UK and international intellectual property laws. You may view, print, or download content for your personal, non-commercial use only. Any other use, including reproduction, transmission, distribution, or adaptation, requires prior written permission from Recoverly.
You agree not to:
• Use this site or any Recoverly content for any unlawful, fraudulent, or harmful activities.
• Transmit any malicious code, viruses, or malware.
• Attempt unauthorised access to any part of the site or Recoverly systems.
• Conduct data scraping, mining, or harvesting.
• Infringe upon any intellectual property rights.
• Send unsolicited marketing or spam communications.
“User Content” means all information, documents or materials you upload or provide to Recoverly. By submitting User Content, you grant Recoverly a perpetual, royalty-free licence to use, store, and process such material solely for the purpose of providing our Services. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and our Privacy Policy, which describes how we collect, use, and protect your information.
All Services and website content are provided “as is” and “as available,” without any warranty of any kind, express or implied. Recoverly makes no guarantee of any specific outcome, recovery amount, or timeline. Success depends on factors outside our control, including cooperation from financial institutions, quality of evidence, and applicable law.
To the fullest extent permitted by law, Recoverly Ltd, its directors, officers, employees, agents, and partners shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of the site or Services. Our total aggregate liability under any engagement shall not exceed the fees paid by you for that Service.
You agree to indemnify, defend, and hold harmless Recoverly Ltd and its affiliates, officers, agents, and employees from and against all claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from your breach of these Terms, violation of applicable laws, or infringement of any third-party rights.
If any provision of these Terms is held invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect.
Recoverly may update these Terms at any time. We will post the revised Terms on this page with a new effective date. Your continued use of the site or Services after any changes constitutes acceptance of the updated Terms.
Recoverly may assign, transfer, or subcontract its rights and obligations under these Terms without notice. You may not assign or transfer your rights or obligations without Recoverly’s prior written consent.
These Terms, together with our Privacy Policy and any signed engagement agreement, represent the entire agreement between you and Recoverly regarding the subject matter herein and supersede all prior oral or written communications.
All recoveries and advisory Services require a written engagement agreement detailing scope, fee structure, payment terms, and timelines. Fees are non-refundable once work has commenced. Clients have a statutory right to cancel the agreement within fourteen (14) days under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, provided no substantive work has started. After this period, cancellation and refund rights are governed by the Consumer Rights Act 2015 and the terms of your agreement.
These Terms are governed by and construed in accordance with the laws of England and Wales. Any dispute arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Recoverly provides consultative recovery services and does not act as legal representatives. Nothing on this website or in our communications should be construed as legal advice. Clients should seek independent legal counsel for any matters requiring formal legal representation.
If you have any questions about these Terms or our Services, please contact us at:
Recoverly Ltd
PO Box 4385, Companies House, Cardiff CF14 8LH, United Kingdom
Email: [email protected]