Recoverly Ltd (“Recoverly,” “we,” “us,” or “our”) is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit www.recoverlyltd.com or engage our services. By accessing our site or providing your data, you consent to the practices described herein.
We limit collection to data necessary for our recovery services and regulatory compliance. Types of personal data may include:
• Full name, contact details (email address, telephone number)
• Postal address and country of residence
• Case-specific information, transaction details, and related documentation
• IP address, browser and device metadata
• Any additional information you voluntarily upload or share
We collect and process personal data only when:
• You provide it directly by submitting forms, emails, or documents
• It is required to fulfil our contractual obligations under your engagement agreement
• We have a legal obligation under UK law, including the UK GDPR and Data Protection Act 2018
• You have given clear consent for specific processing activities
Purposes of data processing include:
• Delivering and managing our recovery and advisory services
• Communicating case updates and responding to inquiries
• Complying with regulatory requirements (e.g., FCA, Financial Ombudsman Service)
• Enhancing website functionality, security, and performance
• Conducting audits, record-keeping, and dispute resolution
We retain personal data only as long as necessary to fulfil the purposes outlined and to comply with legal obligations. Retention periods are determined by:
• Duration of our contractual relationship
• Statutory limitation periods for claims and regulatory requirements
• Business needs for operational and auditing purposes
Once data is no longer needed, we employ secure deletion or anonymisation methods to protect your privacy.
Recoverly implements robust technical and organisational measures, including:
• Encryption of data in transit and at rest
• Secure, access-controlled servers and role-based permissions
• Regular security assessments and compliance reviews
• Staff training on data protection and confidentiality
Access to client data is strictly limited to authorised personnel and external legal partners under confidentiality obligations.
We do not sell or rent your personal data. We may share data only with:
• Our legal and investigative partners engaged on your case under data‑processing agreements
• Technology and service providers who support our operations subject to confidentiality and compliance standards
• Regulators or authorities when required by law, court order, or valid regulatory request
All third parties are contractually bound to protect your data in accordance with applicable privacy laws.
Under the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018, you have the right to:
• Access – obtain confirmation of processing and a copy of your personal data
• Rectification – correct inaccurate or incomplete data
• Erasure – request deletion of data where lawful
• Restriction – limit processing in certain circumstances
• Portability – receive data in a structured, machine-readable format
• Object – object to processing based on legitimate interests or direct marketing
• Withdraw Consent – withdraw consent at any time without affecting prior processing
To exercise these rights, please contact us at [email protected] with “Data Subject Request” in the subject line.
Our website uses cookies and similar technologies to improve user experience and site analytics:
• Essential cookies for core functionality and security
• Performance and analytics cookies to understand usage trends
• Functional cookies to remember preferences and settings
You may manage or disable cookies through your browser settings. Note that disabling essential cookies may affect site functionality. For analytics opt‑out, consider using browser extensions or the relevant opt‑out tools provided by analytics providers.
Our site may link to external websites. Recoverly Ltd is not responsible for the content, privacy policies, or practices of third-party sites. We encourage you to review the privacy policies of any external sites you visit.
We may update this Privacy Policy periodically to reflect changes in legal requirements or our practices. We will post updates on this page with the revised date. Continued use of our site after any changes indicates your acceptance of the new terms.
If you have questions, concerns, or wish to exercise your data protection rights, please contact:
Recoverly Ltd
PO Box 4385, Companies House, Cardiff CF14 8LH, United Kingdom
Email: [email protected]